At Farnell Packaging Limited, I provided IT help desk support, resolving hardware, software, and network issues for internal users through Zoho Desk. I managed system imaging, backups, and remote troubleshooting via TeamViewer and FortiClient VPN. I automated report scheduling with Qlik NPrinting and Crystal Reports, improving data accessibility. Additionally, I documented IT procedures, created Standard Operating Procedures (SOPs), and published weekly "Tuesday Tech Tips" to enhance IT awareness. I also supported network infrastructure by installing and troubleshooting cabling, ensuring stable connectivity. My role focused on optimizing IT workflows, reducing downtime, and improving overall system efficiency.

At Bangladesh Unnayan Parishad, I provided IT technical support, troubleshooting hardware, software, and network issues to ensure smooth operations. I automated the cash-book system using MS Excel, transitioning to a digital accounting system. I analyzed field data using SPSS, supporting researchers in generating reports and insights. As the focal person, I coordinated with stakeholders, ensuring successful project execution. Additionally, I designed print-ready reports, banners, and brochures that exceeded client expectations. I also prepared questionnaires and maintained assessment reports, contributing to well-structured research documentation. My role combined IT support, data analysis, and project coordination to enhance organizational efficiency.

At Home Depot, I provided exceptional customer service in the Flooring Department, assisting customers in selecting the best products based on their needs. I answered product-related inquiries, processed orders, and recommended relevant tools, leading to increased sales and customer satisfaction. I built strong customer relationships through effective communication and problem-solving. My ability to understand customer needs and offer tailored solutions earned me the "Three Star" award under the "Superstar Award" program. I also handled phone inquiries, provided prompt assistance, and ensured a seamless shopping experience. My role emphasized customer engagement, sales support, and a commitment to excellent service.