Professional Experience

Welcome to My Professional Portfolio

I’m Afazur Rahman, a highly skilled IT professional with over 12 years of experience in IT support, data analysis, database management, and technical troubleshooting. My expertise spans customer service, problem-solving, and process automation, allowing me to enhance operational efficiency and user experience. I have a strong command of SQL, Python, Tableau, Microsoft 365, and various ticketing systems, helping businesses optimize workflows and make data-driven decisions. Beyond IT, I bring creativity through graphic design and spatial analysis, offering a well-rounded skill set to tackle modern technological challenges. Explore my journey and expertise below.

Data Analytics

  • Proficient in SQL, Python, Tableau, and SPSS for data extraction, analysis, and visualization.

  • Skilled in data wrangling and cleansing to produce structured and meaningful datasets.

  • Developed custom SQL queries for database management, reporting, and performance optimization.

  • Automated report generation and distribution using Qlik NPrinting and Crystal Reports.

  • Conducted Exploratory Data Analysis (EDA) to uncover insights and trends for business decision-making.

  • Created interactive dashboards in Tableau for real-time data monitoring and presentation.

  • Applied Microsoft Excel (Power Query, Pivot Tables) to process and analyze large datasets efficiently.

  • Provided summarized data-driven reports to enhance business and research decision-making.

  • Analyzed geographic and field data using SPSS and Excel to support research projects.

  • Utilized spatial data visualization to identify trends and correlations in research findings.

  • Assisted in survey design and data collection, ensuring accurate location-based insights.

  • Developed GIS-based reports and analysis to support decision-making processes.

  • Provided statistical analysis of geographic data to identify patterns and impact assessments.

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Data Management

  • Experienced in SQL-based database management, optimizing queries for data extraction and reporting.

  • Designed and adjusted Crystal Reports to generate accurate, customized reports for business needs.

  • Automated report scheduling and distribution using Qlik NPrinting, ensuring timely data access.

  • Maintained and optimized relational databases, ensuring data integrity and accessibility.

  • Developed and documented Standard Operating Procedures (SOPs) to streamline data management processes.

  • Extracted, cleaned, and structured large datasets for reporting, analysis, and business intelligence.

  • Managed customer support ticketing data using Zoho Desk and ServiceNow, analyzing trends for process improvement.

  • Ensured secure and efficient database management through best practices in data storage and retrieval.

  • Connected Crystal Reports to Crystal Delivery Pro, automating report distribution for improved efficiency.

Technical Analyst

  • Provided first-level IT support via Zoho Desk, ServiceNow, email, and phone, ensuring quick issue resolution.

  • Diagnosed and resolved hardware, software, and network issues across multiple platforms, including Windows, MacOS, Linux, Android, and iOS.

  • Performed remote troubleshooting using TeamViewer and FortiClient VPN, minimizing downtime for users.

  • Installed, configured, and maintained laser printers, label printers, and other IT hardware, reducing operational disruptions.

  • Conducted backup and imaging of laptops and PCs using Acronis Imaging Software, ensuring data security and efficient hardware deployment.

  • Set up and managed Microsoft 365 applications, including Excel (Power Query), SharePoint, and Power Automate, to improve workflow efficiency.

  • Installed and maintained network cables, patch panels, and hubs, enhancing network stability and performance.

  • Created Standard Operating Procedures (SOPs) and IT guides to assist users in troubleshooting common issues independently.

  • Published weekly "Tuesday Tech Tips" to educate users on IT best practices and enhance their technical awareness.

Experience & Employers

Dartmouth, NS, Canada
December 2022 – May 2024 

IT Help Desk Support

Farnell Packaging Limited

Gulshan, Dhaka, Bangladesh
November 2009 – April 2022 

Technical Support Associate

Bangladesh Unnayan Parishad (BUP)

Dartmouth, NS, Canada
June 2023 – Present

Sales Associate

Home Depot

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